phfamouse Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how phfamouse ("phfamouse", "we", "us", "our") — the operator of the online gaming platform at https://phfamouse.app — collects, uses, discloses, stores, and protects personal information relating to its registered players, visitors, and other individuals who interact with the Platform.

phfamouse is registered as a Personal Information Controller (PIC) under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, as implemented by the National Privacy Commission's Implementing Rules and Regulations). phfamouse operates its Platform under the regulatory supervision of the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional data handling obligations relevant to licensed online gaming operators.

This Policy should be read alongside the phfamouse Terms and Conditions. Capitalised terms not defined here carry the meaning given to them in the Terms and Conditions.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register for a phfamouse account, complete KYC verification, or contact support, we collect:

• Full legal name as it appears on your Philippine government-issued ID
• Date of birth (to verify compliance with the 21+ age requirement)
• Philippine residential address
• Active Philippine mobile number (Globe or Smart)
• Email address
• Government-issued ID documents (e.g., Philippine passport, UMID, driver's licence, SSS ID, PhilHealth ID, Voter's ID)
• Selfie or live photo for identity verification purposes
• Payment account identifiers (e.g., GCash-linked number, Maya account, bank account details)
• Correspondence and support ticket content

2.2 Data Collected Automatically

When you access and use the phfamouse Platform, we automatically collect:

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Session duration, login timestamps, and logout events
• Pages visited and features accessed within the Platform
• Game play logs, including wager amounts, game outcomes, and session statistics
• Transaction records, including deposits, withdrawals, and bonus activity
• Cookie and tracking pixel data (see Section 8)

2.3 Data from Third Parties

phfamouse may receive personal data from third-party identity verification providers, payment processors (including GCash, Maya, and partner banks), fraud detection services, and PAGCOR-mandated reporting systems. Such data is handled under the same standards as data collected directly.

3. How We Use Your Personal Data

phfamouse processes personal data for the following purposes:

• Account creation and management — to register and maintain your phfamouse account
• Identity and age verification — to comply with PAGCOR's KYC requirements and verify that you are at least 21 years old
• Financial transactions — to process deposits and withdrawals via GCash, Maya, and other payment methods, and to maintain accurate transaction records
• Legal compliance — to fulfil obligations under the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and PAGCOR reporting requirements
• Security and fraud prevention — to detect and prevent unauthorised access, fraudulent transactions, and violations of the phfamouse Terms and Conditions
• Customer support — to respond to queries, resolve disputes, and provide technical assistance in English and Tagalog
• Platform improvement — to analyse usage patterns and improve game performance, interface design, and mobile experience for Filipino players
• Responsible gaming — to monitor play patterns, enforce self-exclusion requests, and apply deposit limits set by the Player
• Marketing communications — to send promotional offers and updates where you have provided consent or where legitimate interest applies, with opt-out available at any time

4. Legal Basis for Processing

phfamouse processes personal data on the following legal grounds under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity — processing required to perform the agreement between phfamouse and the Player (account services, payment processing, game delivery)
• Legal obligation — processing required to comply with PAGCOR licence conditions, AML/CTF regulations, and other applicable Philippine laws
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by the Player's privacy rights
• Consent — processing for direct marketing communications, where you have given clear, informed consent that you may withdraw at any time

5. Data Sharing & Disclosure

phfamouse does not sell, rent, or trade your personal information to third-party marketing organisations. Your data may be shared only in the following limited circumstances:

• PAGCOR and regulatory authorities — as required by PAGCOR's licensing conditions, AML reporting obligations, or lawful order of a competent Philippine government authority
• Payment processors — GCash (GXI), Maya (Voyager Innovations), partner banks (BPI, BDO, Metrobank), and other payment service providers, strictly to process your transactions
• Identity verification providers — third-party KYC and AML screening services engaged by phfamouse, operating under data processing agreements that bind them to the same privacy standards as phfamouse
• Technology and hosting providers — cloud infrastructure, security, and platform technology vendors engaged to operate the phfamouse Platform, subject to strict contractual data protection obligations
• Professional advisors — legal, financial, and audit professionals, where disclosure is necessary and subject to professional confidentiality obligations

6. Data Retention

phfamouse retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC documents — retained for a minimum of five (5) years from account closure, as required by PAGCOR and anti-money laundering regulations
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act
• Customer support communications — retained for three (3) years from the date of each interaction
• Game play logs — retained for three (3) years for integrity and dispute resolution purposes
• Marketing consent records — retained for the duration of the consent plus two (2) years after withdrawal

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with phfamouse's data disposal procedures.

7. Security of Personal Data

phfamouse implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phfamouse's servers
• Encryption of sensitive data at rest within phfamouse's database infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their job functions
• Regular external security audits and penetration testing of the phfamouse Platform
• Multi-factor authentication requirements for internal systems that process personal data
• Comprehensive data breach response procedures, including notification to the National Privacy Commission within 72 hours in the event of a reportable breach

While phfamouse takes reasonable precautions to secure your data, no internet-based system is completely immune to security risks. You are encouraged to use a strong, unique password for your phfamouse account and to enable two-factor authentication.

8. Cookies & Tracking Technologies

8.1 Types of Cookies Used

phfamouse uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies — essential for the Platform to function, including session authentication, security tokens, and load balancing. Cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies — used to understand how Players interact with the Platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymised.
• Functionality Cookies — store your preferences (e.g., language, display settings) to improve your phfamouse experience across sessions.
• Marketing Cookies — used only with your consent to deliver relevant promotional content. You may withdraw consent at any time through your account preferences or browser settings.

8.2 Managing Cookies

You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your phfamouse account. Most Philippine mobile browsers (Chrome on Android, Safari on iOS) allow granular cookie management through their settings menus.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phfamouse:

phfamouse will respond to all data rights requests within fifteen (15) business days. There is no charge for exercising your rights under RA 10173, except where requests are manifestly unfounded or excessive.

10. Children's Privacy

The phfamouse Platform is strictly restricted to persons aged twenty-one (21) years and above, as required by Philippine law and PAGCOR regulations. phfamouse does not knowingly collect personal data from any person under the age of 21. If phfamouse becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended and all personal data associated with that account will be deleted in accordance with PAGCOR's procedures for underage account handling.

If you have reason to believe that a minor has accessed or registered on the phfamouse Platform, please contact our Data Protection Officer immediately.

11. Changes to This Privacy Policy

phfamouse reserves the right to amend this Privacy Policy at any time to reflect changes in applicable Philippine law, PAGCOR regulations, our data practices, or operational requirements. Material changes will be communicated to registered Players via email notification or a prominent notice on the phfamouse Platform at least fourteen (14) days before taking effect.

The current version of this Policy, including its effective date, will always be accessible on this page. We encourage you to review this Policy periodically. Continued use of the phfamouse Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

12. Contact Us & Data Protection Officer

phfamouse has designated a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012. The DPO is responsible for overseeing phfamouse's compliance with data privacy obligations and serves as the point of contact for data subject requests and regulatory inquiries from the National Privacy Commission.

For all data privacy matters, rights requests, or privacy-related complaints relating to phfamouse, please contact us through the live chat facility available on the Platform, or via the support email address displayed in the Platform's footer. Please mark your communication "Attention: Data Protection Officer" to ensure prompt routing.